We work with people who own computers, not computers. You'll find we don't believe in technology for technology's sake. Dave and his techs listen to clients' needs and
offer solutions. We're not going to prescribe you the latest and
hottest "drug" on the market - unless it meets your specific needs. We'll
work to make sure you understand what I am doing and why. No
techno-babble or jargon. Check out what Dave has written to see examples.
We also believe in "wellness" or as Dave likes to say, "Proactive
technical support." We'll help you prevent problems before they occur.
Dave will remind you when your virus software is about to expire, work
with you on a backup strategy, and help you separate the hype from
reality.
For those things which we don't regularly work on and we can't provide you with
exemplary service, we'll refer you to one of our partners so that we can take a integrated approach to your needs. Instead of
passing the buck, we'll pass the ball.
Dave's Background and Experience
Dave Greenbaum "official" bio:
Dave has been providing on-site computer service and support since 1980 and
have been serving Northeast Kansas since 1990. Dave's neither new to the field nor some fly-by-night-here-today-gone tomorrow company.
Originally starting with a TRS-80 and an Apple II, Dave now
works on Macintoshes, Windows PCs, smartphones and both wired and
wireless networks.
Making "mouse calls" is Dave's full time job and he loves every minute of
it. DoctorDave has been in thousands of homes and businesses doing computer repairs and understands
the unique aspects of on-site service. Don't worry about cleaning the house - we've seen it all before.
Because of Dave's broad range of both personal and business clients, he
brings to the table real-world solutions. Dave tends to see the problems unique to home office/small offices that the "big guys" don't usually see. For example, you'd be amazed at how many changes a grandson can make to a computer in a very short period of time!
Dave first started in the industry by providing computer support to
teachers and staff, since most schools at the time were extremely
limited in their computer support resources (I guess little has changed
over the years!) and was hired to be a Computer Lab Manager at Johnson
County Community College.
While taking a year off to attend KU Law School, the pull of the computing industry was too strong and Dave returned to the field to be the Director of Academic Computing for Kansas City Art Institute, assisting them with implementation of a 2-million dollar technology grant.
After leaving KCAI, he had a short career at H & R Block, acting as the final level of support for the Worldwide Headquarters - a desk job that allowed him to talk with people from all over the world.
Wearing a shirt and tie and being tied to a phone all day did not "suit" Dave. He realized that he was happiest providing one on one computer support and took
an opportunity to work for a company called Geeks on Wheels.
He transformed the company from a "one guy in the back" operation to
a powerhouse, expanding the company to Kansas City as well as the Colorado Front Range, and he managed a staff of 10 people. He also wrote a computer Question and Answer column for ljworld.com (and is still featured in many Lawrence Journal World, ljworld.com, articles.
"Geeks" was eventually merged into another company and changed its focus, and thus Dave moved on to a similar on-site support company and finally realized again, that he likes to have a one-on-one relationship with his customers. His customers are absolutely delighted to work with Dave directly, and knowing that scheduling and phones calls are answered by the owner is extremely important.
Tova
How does Tova fit in? Well, heck, she keeps Dave company as he
answering the phone and provide remote support. Sometimes Dave will just
point the webcam at her because she's so darn cute. Really, just
look at her! You'll see Dave walking her around Cordley school (with
scooper in hand of course).
It also explains why, no matter how hard Dave tries with rollers etc.,
he'll always have dog hair on his pants!
One of the things Dave love about his job is meeting the pets. As a pet
owner he know the first thing you do when someone comes over is feel
you need to put the dog away. Nah, don't worry about it. Daves love the
dogs keeping him company while he work. Occasionally, they'll have to
go in the other room if we have the CPU open . Not only will it cause
a static charge if they rub against us, but we've actually had a cat jump
into a live computer onetime while Dave was working. The computer was
ok (amazingly!), but the cat got the shock of her life.
Please do, though, keeps the snakes and tarantulas in their cages.
Again, through experiences we'd rather not repeat, Dave can promise you
there is no surer way to distract someone than to have something
crawl or slither up your leg.
Public Relations
Here's where you'll find articles written by Dave or about Dave
Philosophy of our Technicians
Dave's Background and Experience
